Technical Support Level 1

Location: Las Vegas, Nevada     •     Full Time

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Technical Support, with experience in managing Information Technology Services and troubleshooting various applications, network, account, and access-related issues.Worked with Active Directory, Software Configuration and Installation, Office 365, VPN, network printers, Knowledge of (DC) (DNS) and (DHCP).Responsibilities

Essential Duties and Accountabilities:

  • Manage Help Desk tickets in a timely manner.
  • Extensive Documentation
  • Secure and support network systems and infrastructure
  • Monitor desktop performance and make recommendations based on performance analysis.
  • Proficiency with Windows computers
  • Excellent oral communication skills
  • Ability to diagnose and resolve basic computer technical issues.
  • Ability to mount and connect IP cameras to main server.
  • Be on time on site.


  • Associate or bachelor’s degree in computer science or related area desirable
  • Knowledge of IP networking fundamentals
  • Knowledge of Cyber Security fundamentals
  • Microsoft 365
  • Azure AD
  • Windows Server
  • Windows 10
  • Ubiquiti

Not required but a plus – PowerShell scripting, PHP, WordPress, and SQL.


  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Paid Holidays
  • Vacation Pay
  • Life Insurance

Work Schedule:

  • Monday through Friday – 8:00 am to 4:30 pm