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Air-Care Employee Spotlight

Sunday, September 2nd, 2012

Getting to Know Scott Wilsterman

Scott Scott was born and raised in Pasadena, California. He has been in Las Vegas for the past 9 years and joined the Air-Care team 4 months ago.

Scott performs product assembly here at Air-Care and his favorite thing about working here is the nice people and good working environment.

When he’s not crafting the finest air duct cleaning equipment available, he enjoys wood working and working with electronics gadgetry. He’s also a tubist in a 30-piece German brass band. Scott also enjoys beer and wine making and growing orchids.

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Air-Care Employee Spotlight – TwAnnette Jones

Thursday, August 2nd, 2012

Getting to Know TwAnnette Jones

TwAnnette Jones is from Portland, OR and has been in Las Vegas for about 1 year. She joined the Air-Care team 5 months ago.

TwAnnette handles the inventory control here at Air-Care and her favorite thing about working here is her co-workers. “I love my co-workers!” she said. “Being away from home and living in a city where I don’t have family or friends can be very difficult. But working at Air-Care, I forget about that! Everyone takes good care of each other and I wouldn’t trade any of my new big brothers, sisters, cousins, aunties, uncles, mom, deacons and pastors for anything!! Air-care is the family you wish you had.”

When she’s not controlling inventory at Air-Care, TwAnnette enjoys movies, bowling, basketball, people watching on Freemont Street, writing poetry, listening to live bands, reading, singing and the theatre. She strives to “be the change you want to see”.

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President’s Corner – Our new DLT is set to release March 15!

Tuesday, March 6th, 2012

by Richard Papaleo, President

Dick Papaleo A few years ago there were only a few states that required duct leakage testing. Now there are 44 states that require it. This is a large opportunity for our industry and we are in the right place at the right time to participate.

A few years ago we designed a duct leakage testing unit and now have redesigned it with many new and improved features. I have been telling you about this for months and now our target release date is March 15, 2012.

We have worked very hard for months to make this new DLT 5 operator friendly and very easy to use. This compact unit has its own rotation-molded cart which is easy to store and move from your vehicle to the job site and is completely self-contained with all the accessories you need to do a professional job. There will be a complete training program for this product and the normal first-class tech support you have become accustom to.

This is one of three products that will make up our new product line related to energy conservation. With the whole world looking for ways to improve and reduce their energy consumption, this new product line will be a winner for everyone – and most of all your customers.

We will be sending you email blasts with detailed information so keep an eye open for them. One of the other benefits of these products is that a lot of local energy companies are offering rebates for some or all of these services. This will really help the consumer.

On another subject, we have decided to manufacture our own HEPA filters and have invested in tooling to do just that. This will allow us control over the quality and quick response to orders for this complex product.

As you can see we have been very busy and we see this year as one of our best. With your help and confidence we can all improve our progress toward more profits and growing our businesses.

See you next month!

Dick's signature

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Air System Cleaning Steps & Procedures: A Simple List to Follow

Sunday, February 13th, 2011

by Wayne Tracy

I’ve been asked a few times over the past few weeks for a simple list of steps to follow for a typical full service system cleaning job. While every job has its own unique circumstances and conditions the following list contains the basic steps for a full service project.

A full service job includes the following (download flyer):

Cleaning of grills and registers.
Cleaning of the Air Handler/Furnace.
Cleaning of all ducting including plenum boxes, trunk lines, supply and return ducting.
Fogging Soot Set, Odor Kill, & Envirocon into the duct system.

Below are the steps for a full service cleaning:

A polite greeting and introduction to your customer
Go over pricing and service options for the job if it has not been pre-sold
If previously sold review pricing and services sold with the customer
Have customer sign Service Order/Authorization to perform services
Complete your pre-inspection report.
Clean the air handler/furnace. This cleaning should include cleaning of the blower section and the evaporator coil. Don’t forget to wipe down the outside surface of the unit as well. If any part of the heat exchanger surface is accessible that should also be vacuumed.
Clean the supply and return trunk lines and plenum boxes. Some systems, especially on the west coast will not have trunk lines, but simply interconnected ducting.
Spread drop cloths throughout the house in areas you will be working. A simple rule to follow would be a drop cloth wherever a stepladder will be set and any piece of furniture in direct vicinity of a grill or register.
Remove all grills and registers and thoroughly clean
Vacuum all supply register pans and return openings
If providing a negative air cleaning install the foam register plug after vacuuming the register pan
Clean each duct line individually using the sidewinder, forward/reverse air whisk, or the brushmaster for negative air cleaning. Or the Ductmaster/Truckmaster brush & hose assembly for contact cleaning
After cleaning all duct lines apply the appropriate chemicals using the Air-Care fogger to each duct line
Patch any sheet metal access cuts you may have made for cleaning access
Install the cleaned grills and registers. Be sure you remove all the foam register plugs you installed for negative air cleaning
Collect all drop cloths and thoroughly clean any areas you worked in. My policy is that the home must always look as good or better when we leave then it did when we arrived
Complete the post cleaning inspection report and do a walk through of the home with your customer
Collect payment and thank your customer

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Getting to Know Vong Soumphonphakay

Tuesday, January 12th, 2010

Getting to Know Vong Soumphonphakay
vong

Vong Soumphonphakay came to Air-Care in 2003. He is originally from Vietnam and has been in the U.S. for 10 years now. Vong started at Air-Care as in the filter assembly department and has become an expert in electrostatic filter manufacturing. He is one of our highest producing assembly technicians.

A few years ago, Air-Care acquired a large metal expanding machine, and Vong was eager to take on the extraordinary task of being the exclusive operator of this very temperamental and difficult piece of equipment to manage. Vong has become an expert at managing this difficult process and enjoys his contribution ot our high quality product.

(more…)

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Ordering Electrostatic Air Filters

Friday, December 25th, 2009

Customer Service

Ordering Filters
by Samantha Rector

sam Throughout the year we have numerous customers call about the difference between custom and standard filters. It’s important to remember when ordering filters to make sure that you take the time to order the correct size and type of filter.

All custom filters are cut to the exact measurements of the sizes that are entered in the online ordering system. You have to allow for a 1/8” overall manufacturing tolerance on both custom and standard filters. Custom filters cannot be returned, so be sure your are accurate in entering measurements.

filter All standard filters are a nominal cut, meaning we undercut 3/8” from the size listed. All standard filters can be returned as long as they are still in the original shrink wrap and have not been used. Standard filters are subject to a 20% restocking fee and return shipping at your expense. You must call prior to returning filters to obtain a return authorization number from our customer service department.

We carry 41 standard sizes listed below:

8 X 24 X 1
10 X 10 X 1
10 X 20 X 1
10 X 24 X 1
10 X 30 X 1
12 X 12 X 1
12 X 20 X 1
12 X 24 X 1
12 X 25 X 1
12 X 30 X 1
12 X 36 X 1
14 X 14 X 1
14 X 20 X 1
14 X 24 X 1

14 X 25 X 1
14 X 30 X 1
15 X 20 X 1
15 X 25 X 1
16 X 16 X 1
16 X 20 X 1
16 X 24 X 1
16 X 25 X 1
16 X 30 X 1
16 X 32 X 1
16 X 36 X 1
18 X 18 X 1
18 X 20 X 1
18 X 24 X 1

18 X 25 X 1
18 X 30 X 1
18 X 36 X 1
19 X 27 X 1
20 X 20 X 1
20 X 24 X 1
20 X 25 X 1
20 X 30 X 1
20 X 32 X 1
21 X 21 X 1
24 X 24 X 1
24 X 30 X 1
25 X 25 X 1

All of our filters are offered in arrestance rates of 82% & 94%. The difference between these are: 82% percent has one less layer of polypropylene which allows more air to flow through but it will collect less debris than the 94% which has the extra layer of polypropylene and will collect more debris.

filter2 We also offer 3 types of filters: Gold Frame, Silver Frame or Flexible Frame. Our Gold filters have a rigid frame and the polypropylene material is UV resistant, which means that if you have a UV light in the system you need to use this type of filter. Silver filters have a little more give to them and the flex filters have no rigid frame around the material.

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December Fun Facts

Monday, December 7th, 2009

Fun Facts of the Month

Interesting Things About December
source: Wikipedia.org

December is the twelfth and last month of the year in the Gregorian Calendar and one of seven Gregorian months with the length of 31 days.

In Latin, decem means “ten”. December was also the tenth month in the Roman calendar until a monthless winter period was divided between January and February.

December’s flower is the narcissus or holly. December’s birthstones are turquoise, lapis lazuli, zircon, topaz (blue), or tanzanite.

December is the month with the shortest daylight hours of the year in the Northern Hemisphere and the longest daylight hours of the year in the Southern Hemisphere.

December starts on the same day of the week as September.

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