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Archive for July, 2012

President’s Corner – Bob Keller’s 28 Years of Service

Tuesday, July 3rd, 2012

by Richard Papaleo, President

Dick PapaleoToday we had a party for one of our employees Bob Keller. Bob is retiring from Air-Care after working here for 28 years.

Bob started in our service department as a technician and then became the outside sales person and was responsible for the rapid growth of our service department. A few years later, Bob started working in the Marketing department helping our new customers learn about us and the process of doing air duct cleaning and guiding them into the business with the proper equipment and training.

Twenty-eight years is a long time to work for one company and we all have benefited from his dedicated service. It is time for him to kick back and enjoy life and go on some real vacations. We all wish Bob a wonderful retirement.

In other news, we have started to ship our new (DLT) Duct Leakage Tester. Be sure to look at this product and give us a call and get the details. We have also invested in a new CNC router to trim out our vacuum formed parts. This process has saved a lot of money on many detailed parts and we have been able to pass on the saving to our customers.

We have also started shipping our new UVC lights. They are manufactured at Air Care to insure quality and on-time delivery. This is a high profit retail sale product and you should be adding it to your routine sales. Our service department sells them for $300.00 installed and it is an easy up-sell.

Well that’s it for now keep up the great job and I will see you next month.

Dick's signature

Air-Care Employee Spotlight

Monday, July 2nd, 2012

Getting to Know April Vasquez

April VasquezApril Vasquez was born and raised in Long Beach, California, but has lived in Las Vegas for the past 17 years. She joined the Air-Care team in April (how fitting!) 2012.

April works in customer services so you’ve probably spoken to her on the phone. Her favorite thing about working at Air-Care is the people and the food.

When she’s not serving customers at Air-Care she enjoys softball, boating, off-roading, spending time with family, cooking, shopping and watching footbal and NASCAR.

“I’m happy to be a part of the Air-Care team and thankful for the opportunity,” she said.

Popular Posts on DuctCleaningForum.com

Monday, July 2nd, 2012

These topics are currently trending on the forum
by Buddy Rigotti, Web Marketing Manager

Here’s some interesting posts from the air duct cleaning forum this past month. Feel free to share your insight and expertise.

Do we need more or less duct cleaning regulation?
I read the following article today that brings up a good point about not needing legislation that’s designed to reduce duct cleaning scams and complaints. What do you think? Read the article and comment below. Read More

Val Pak – Does It Work?
I’m interested in knowing if any duct cleaners out there use Val Pak? If you’ve had success with it, I’d love to see the ad your are using. Please post it below. Thanks! Read More

Share Your Groupon Success or Horror Stories (or maybe you are somewhere in between?)!
I’m curious if anyone has tried using Groupon to bring in new business. I can’t imagine it being profitable in the least sense because you have to discount your services so much, plus Groupon takes their 35% or whatever it is. Has anyone tried it and if so, was it successful? Read More

What is a fair price for the industry?
What do you think is a fair price, as a worker doing the actual job, for a full residential duct cleaning and a commercial duct cleaning job respectively? Read More

Monthly Specials and Wednesday Mystery Specials

Monday, July 2nd, 2012

Take advantage of our value added specials.
by Melanie Sands, Customer Service

Melanie SandsYou might have noticed over the last few months we have been offering various specials anything from:  buy 10 filters and get a couple free to free freight on equipment packages.  We do this as a value added service to help you get the best deal possible.

These specials will change from month to month and are only available for a limited amount of time. Watch for our monthly emails announcing our specials; you’ll save money on products you use everyday.  You’ll also save money on products you resell to your customers.  You can pass on part of your savings to your customer to increase your sales volume in these everyday products.

We also have a mystery special on Wednesdays you’ll find posted on our online ordering system for that day only.  Be sure you check every Wednesday for these special offers -they are not announced.  You have to go to the home page on our online ordering system or call customer service for details on Wednesday.

We hope you will take advantage of these special offers and, as always, please let us know if there is anything we can do to make your experience with us better.

Subcontracting Opportunities

Monday, July 2nd, 2012

Don’t miss out on this valuable opportunity
by Wayne Tracy, Operations Manager

Wayne TracyWhat if you could have a sales force selling your services with no payroll or employee costs?  There’s a golden opportunity in your market just waiting to be tapped.  This opportunity exists with existing contractors in your market, many of which you may already know.

These contractors are in businesses and homes everyday selling their products and/or services and are always looking for a way to add additional revenue to their bottom line.  If you could offer them an opportunity to create additional income with little or no expense, they will probably listen.

There are a few approaches to consider; one is to seek referrals for your company or the more beneficial to the contractor and you is to offer your services at a slight discount to the contractor.  He can then sell your service and make a profit for his company.  You could also consider a referral fee if a referral results in a sale.  If you’re going to pay referral fees you have to be careful that you do not overpay and you must keep an accurate record of sales.

I’ve found the easiest and most profitable way is to offer residential services to the contractor at a reduced price, do the job, and bill the contractor.  He then bills his customer; this keeps the transaction accurate and simple.

For commercial jobs I’ll usually ask the subcontractor to turn the whole project over to us, so we have full control of the project.  When I quote the work I’ll negotiate a referral fee with the subcontracting company and pay him when the job is completed and we’re paid.

Whatever option you choose, start searching out these contractors and get the additional business. There is very little expense involved in obtaining this type of work.  Once you build a relationship, be sure you take good care of their customer so you’re sure to get the continued business from this contractor.
Below is a list of contractors to start contacting right away:

  • REMEDIATION COMPANIES:  Fire, Smoke, &  Water Damage – Mold & Other
  • HVAC SERVICE COMPANIES
  • MECHANICAL CONTRACTORS
  • PROPERTY MANAGEMENT
  • CONSTRUCTION CONTRACTORS
  • ARCHITECTS & ENGINEERS
  • JANITORIAL COMPANIES
  • REAL ESTATE AGENCIES

Click here to view a sample letter you may want to use.  Also keep in mind we have several brochures available in either a generic form or with private labeling.

Methods of Duct Cleaning – Which One?

Monday, July 2nd, 2012

Contact Cleaning vs Negative Air Cleaning
by Mary Dziak, Marketing Manager

Mary DziakPeople ask me all the time what method of duct cleaning is better.  In my experience, it is not necessarily the method that is used but the cleaner doing the work.

If you are a conscientious person doing the work, either type of cleaning method will get the job done correctly.  If you are not worried about the outcome of the job, the work will show that also.

Using contact cleaning (disturbing the debris and collecting from the same point) can be very effective in residential settings with light to moderate debris.  Once you get into bigger ducts like in a commercial setting you may want to consider using the Push/Pull (Negative Air) method.

How do you know if you’re doing a good job?  A video inspection system can help.  If you want to make sure that you are doing things correctly, start doing a “before/after” shot of a couple of different jobs.  This will tell you very clearly if your work is done right.  It really doesn’t take much extra time.  You only have to inspect a couple of supply ducts and/or return ducts, not the whole system.

I know, I always go back to the same thing, but doing a job that fits the customer’s needs instead of just having your hand out for the mighty buck, will go a long way to get repeat and referral business.  Isn’t that what we are always striving for?

How to Sell Products and Services

Sunday, July 1st, 2012

Add big to your bottom line
by Paul Clark, Service Manager

Paul ClarkFirst, we need to get our product information out to the customers. After establishing contact, find out what your customer’s needs and wants are. After finding out the customers needs and wants, then recommend your service and products. Explain not only that you are an air duct cleaning company, but that you also offer many other services and products.

If you do not talk to the customer about all that you offer you will be doing a disservice to yourself and the customer – always educate your customers. You will never know if they or someone they know has a need or want for your services or products. An easy way of showing a need to a customer is when you are at the customer’s home or business. Take and extra 10 or 15 minutes to show them and explain the services and benefits to your customer.

A couple quick up-sells could be:

  • (1) The Dryer Vent – Show and explain the need to have it cleaned and why it should be cleaned out every year.
  • (2) Electrostatic Air Filter – When cleaning the air handler, show the customer the air filter and explain to them how our electrostatic filters are better and why. If you do not show the customer the need, then they have no reason to buy.

Never Ever Assume. Show the customer the need and sell, sell, sell!

Services

  • Air Handler/Furnace Cleaning
  • Condenser Coil Cleaning
  • Dryer Vent Cleaning
  • Air Filter Maintenance Service
  • Duct Leakage Testing
  • Soot Sealing, Deodorizing & Sanitizing
  • Mold, Smoke or Fire Cleaning

Products

  • Quite Breeze Ionic
  • Air Purifier
  • Clean Breeze Products
  • Electrostatic Air Filters
  • UVC Max36 Air Purifier
  • Kool-Wrap A/C Unit Filter