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Archive for February, 2011

The President’s Corner

Thursday, February 17th, 2011
by Richard Papaleo, President
Dick PapaleoHappy Valentine’s Day…I hope all of you had a great day. As I am writing this message we have 13 new people here for training from all over the USA. It is uplifting to see the excitement they are showing about getting started in this new service business.

Some of you may have seen our first webinar (How to get started in the Air System Cleaning Business). It was fun to do and we got over two hundred people from all over the world signing up for the event.

We plan to have many more of these webinars covering many subjects related to our industry. This is one of the most powerful ways to communicate with our customers and offer additional training and introduction to new products. We are currently designing the subjects and will be contacting all of you with the schedules.

Most of you have received notice about our new product, Roxy the odor control product. This will be a great item since you can reactivate it and it will have an extended life. The consumer will love that feature.

In the next few weeks you will be contacted again about some more new products that will knock your socks off. I can hardly wait to introduce them to you.

We are also developing a program dealing with marketing your service in your local area to help you get more work, so stay tuned. Well that’s enough teasing for now.

Thanks for your trust in us and we really appreciate being your partners in this great industry. Talk to you next month.

Dick's signature

The Secret to BIG Money

Tuesday, February 15th, 2011
by Mary Dziak
maryWe recently held a webinar (a couple of them actually) where we gave information on the procedures and marketing of air duct cleaning.

One of the most important aspects of any service business is to get in front of the customer and sell them on why they should choose you over your competitor.

Air-Care has been in the business of duct cleaning for over 25 years.  We pride ourselves on being the best duct cleaner in Las Vegas.  In saying that, it really doesn’t matter how good we are if we cannot get a customer.  We have tried every media for advertising over all these years with successes and failures.

I want to share with you the one advertising technique that worked great and gave us our highest closing ratios.  We did a direct mail piece that offered “Free Video Inspection” of duct system. “No Obligation”.  This was a perfect way to get in front of the customer and show them the air ducts and how dirty they were.

It was a “no brainer” sale when the customer would see the dirt built up in their duct system.  It takes about 15-20 minutes to sample a couple of ducts and record it.  We had a closing ratio of over 70%.

This does increase your cost of the job, but it also increases your gross sales.

Air System Cleaning Steps & Procedures: A Simple List to Follow

Sunday, February 13th, 2011
by Wayne Tracy
wayneI’ve been asked a few times over the past few weeks for a simple list of steps to follow for a typical full service system cleaning job.  While every job has its own unique circumstances and conditions the following list contains the basic steps for a full service project.

A full service job includes the following (download flyer):

  • Cleaning of grills and registers.
  • Cleaning of the Air Handler/Furnace.
  • Cleaning of all ducting including plenum boxes, trunk lines, supply and return ducting.
  • Fogging Soot Set, Odor Kill, & Envirocon into the duct system.

Below are the steps for a full service cleaning:

  1. A polite greeting and introduction to your customer
  2. Go over pricing and service options for the job if it has not been pre-sold
  3. If previously sold review pricing and services sold with the customer
  4. Have customer sign Service Order/Authorization to perform services
  5. Complete your pre-inspection report.
  6. Clean the air handler/furnace. This cleaning should include cleaning of the blower section and the evaporator coil.  Don’t forget to wipe down the outside surface of the unit as well.  If any part of the heat exchanger surface is accessible that should also be vacuumed.
  7. Clean the supply and return trunk lines and plenum boxes.  Some systems, especially on the west coast will not have trunk lines, but simply interconnected ducting.
  8. Spread drop cloths throughout the house in areas you will be working.  A simple rule to follow would be a drop cloth wherever a stepladder will be set and any piece of furniture in direct vicinity of a grill or register.
  9. Remove all grills and registers and thoroughly clean
  10. Vacuum all supply register pans and return openings
  11. If providing a negative air cleaning install the foam register plug after vacuuming the register pan
  12. Clean each duct line individually using the sidewinder, forward/reverse air whisk, or the brushmaster for negative air cleaning.  Or the Ductmaster/Truckmaster brush & hose assembly for contact cleaning
  13. After cleaning all duct lines apply the appropriate chemicals using the Air-Care fogger to each duct line
  14. Patch any sheet metal access cuts you may have made for cleaning access
  15. Install the cleaned grills and registers.  Be sure you remove all the foam register plugs you installed for negative air cleaning
  16. Collect all drop cloths and thoroughly clean any areas you worked in.  My policy is that the home must always look as good or better when we leave then it did when we arrived
  17. Complete the post cleaning inspection report and do a walk through of the home with your customer
  18. Collect payment and thank your customer