Customer Service
by Samantha Rector
Throughout the year we have numerous customers call about the difference between custom and standard filters. It’s important to remember when ordering filters to make sure that you take the time to order the correct size and type of filter.
All custom filters are cut to the exact measurements of the sizes that are entered in the online ordering system. You have to allow for a 1/8” overall manufacturing tolerance on both custom and standard filters. Custom filters cannot be returned, so be sure your are accurate in entering measurements.
All standard filters are a nominal cut, meaning we undercut 3/8” from the size listed. All standard filters can be returned as long as they are still in the original shrink wrap and have not been used. Standard filters are subject to a 20% restocking fee and return shipping at your expense. You must call prior to returning filters to obtain a return authorization number from our customer service department.
We carry 41 standard sizes listed below:
| 8 X 24 X 1 10 X 10 X 1 10 X 20 X 1 10 X 24 X 1 10 X 30 X 1 12 X 12 X 1 12 X 20 X 1 12 X 24 X 1 12 X 25 X 1 12 X 30 X 1 12 X 36 X 1 14 X 14 X 1 14 X 20 X 1 14 X 24 X 1 |
14 X 25 X 1 14 X 30 X 1 15 X 20 X 1 15 X 25 X 1 16 X 16 X 1 16 X 20 X 1 16 X 24 X 1 16 X 25 X 1 16 X 30 X 1 16 X 32 X 1 16 X 36 X 1 18 X 18 X 1 18 X 20 X 1 18 X 24 X 1 |
18 X 25 X 1 18 X 30 X 1 18 X 36 X 1 19 X 27 X 1 20 X 20 X 1 20 X 24 X 1 20 X 25 X 1 20 X 30 X 1 20 X 32 X 1 21 X 21 X 1 24 X 24 X 1 24 X 30 X 1 25 X 25 X 1 |
All of our filters are offered in arrestance rates of 82% & 94%. The difference between these are: 82% percent has one less layer of polypropylene which allows more air to flow through but it will collect less debris than the 94% which has the extra layer of polypropylene and will collect more debris.
We also offer 3 types of filters: Gold Frame, Silver Frame or Flexible Frame. Our Gold filters have a rigid frame and the polypropylene material is UV resistant, which means that if you have a UV light in the system you need to use this type of filter. Silver filters have a little more give to them and the flex filters have no rigid frame around the material.
You or the owner of your company has invested a substantial amount of money in the equipment and tools you need to provide air duct cleaning services. Below is a brief summary of care and use instructions for different pieces of equipment.
CleanBreeze – Coming in January 2010! The new “cleanbreeze” is an aerosol air freshener that works continuously to neutralize odors leaving the home or office with a pleasant scent all day long. It releases a small spray of long lasting fragrance into the home or office at timed intervals controlled by the user.
Buddy Rigotti is a self-proclaimed web nerd and one of the rare natives of Las Vegas, NV. He’s been at Air-Care for 8 months and is responsible for web marketing/design, video production and graphic design.
When you own a business, the best sound in the world is a phone ringing. How to make the phone ring is the key though.
Websites are good referral marketing because clients that call you from your website have taken a good look at your company by scanning your website. They act like a referral client because they want to use your company. It is vitally important that your website in on the very top of the first page of the major search engines or it is basically useless. Google is used by 65% of consumers so make sure you are one of the top three on that site or at a minimum, on the first page. Also, your website must be well done and appealing to the eye. Spend some money on the production of your website because the on-going cost is very minimal but the results can be outstanding.
Realtors, property managers, HVAC contractors, appliance repair outlets, etc are a great source of lucrative referrals but they must be marketed on a consistent basis. Unless you have a system of visiting these and other sources consistently, don’t wast your time and effort. It takes a while to build this market, but once you do, your phone will ring often with folks who want to use your company’s services.
The contest is simple, but the prize is awesome. We want to hear your best duct cleaning story. Tell us about the most unique job you’ve ever done, or maybe a time when the results of your services were truly life changing. Be creative and be sure to share all the details.
How fast a year goes by. It seems like we were just getting started and the year is almost over.
